Téléconseiller(ère) trilingue – Réservations hôtelières

Description du poste

Responsibilities: • Handle inbound and outbound calls from customers, providing accurate and useful information about our hotels and room availability. • Manage reservations, cancellations and booking modifications. • Actively promote and sell hotel rooms, maximizing conversion opportunities on every customer interaction. • Upsell room categories and increase booking value whenever possible. • Meet individual and team sales targets while maintaining high-quality customer service standards. • Resolve customer inquiries and issues in an efficient and professional manner. • Maintain detailed records of customer interactions in our CRM system. • Collaborate with other departments to ensure customer satisfaction. Requirements: • Fluency in French and Arabic (both spoken and written). • Previous experience in a call center or customer service environment is preferred. • Previous experience in reservations, telesales, hospitality sales or customer service is highly valued. • Goal-oriented mindset focused on both customer satisfaction and sales performance. • Excellent communication skills and problem solving ability. • Ability to work in a dynamic environment and under pressure. • Basic computer skills and experience with CRM systems is a plus. • Strong sales orientation with the ability to convert inquiries into confirmed room reservations. Working Conditions: • Working day of 44 hours per week, in accordance with Moroccan legislation. • Employment contract specifying employment conditions, remuneration, working hours, paid vacations and other social benefits. Lieu du poste : En présentiel