Reservations Coordinator

Description du poste

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. The world needs more Intrepid people: We are looking for a Reservations Coordinator Morocco . In this role, you’ll be at the heart of supporting the successful and efficient management of Intrepid’s reservations function in Morocco, working closely with the Reservations, Operations, Product and Sales teams to ensure bookings, cancellations and trip arrangements are managed accurately and smoothly. You’ll take ownership of supplier communications, reservation administration and helping deliver seamless travel experiences for our customers. You’ll enjoy working in a collaborative and fast-paced environment where no two days are quite the same. This is an opportunity to play an important role in connecting customers with unforgettable travel experiences while supporting the commercial and operational success of our Morocco trips Some of the experience you’ll bring with you may include: • Experience in reservations, travel operations, administration or a similar coordination role • Knowledge of Morocco and/or experience working within the travel industry • Experience managing bookings, supplier communications or customer enquiries • Strong working knowledge of Microsoft Excel and Word • Professional written and verbal communication skills in both English and French • Experience working with multiple priorities and maintaining accuracy in a fast-paced environment We know people bring different experiences and perspectives, so even if you don’t tick every box, we still encourage you to apply. About What you need to know about this role • This is a full-time permanent position. • At Intrepid we have a hybrid working model, allowing 2 work from home days per week. • Flexibility to work additional hours during the high season, including Saturday shifts when required. • The starting salary is dependent on your location and level of experience. • This role is based in Marrakech, Morocco. • Some flexibility may be required to support operational needs and team collaboration. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year • A free Intrepid trip every year, plus generous discounts for families, and close friends • 5 extra days of leave a year for use on Intrepid trips • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. • Access to e-learning platforms, professional development and mentor programs • 20 hours of volunteer leave every year to use on causes most important to you • Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.