IT Operations & Process Intern - PFE

Description du poste

The role We are looking for a highly motivated IT Operations & Process Improvement Intern to join our IT Department. The internship will focus on supporting the transformation and standardization of End User Support operations across the MEA region. You will contribute to process optimization, governance, performance monitoring and reporting initiatives to improve service quality, efficiency and operational visibility. Key responsibilities Process & Governance • Map existing End User Support processes (As-Is) and contribute to the design of target processes (To-Be). • Support the definition of roles and responsibilities (RACI) and governance principles. • Contribute to the standardization and documentation of operational procedures (SOPs). Performance & Reporting • Define and document relevant KPIs to monitor operational performance. • Develop and maintain Power BI dashboards to improve reporting and visibility. • Support performance analysis and identify improvement opportunities. Planning & Continuous Improvement • Contribute to annual forecasting and capacity planning activities. • Support the improvement of asset management practices. • Participate in continuous improvement initiatives across MEA End User Support teams. Key Competencies & Profile • Currently enrolled in a Master’s degree (or equivalent) in IT, Information Systems, Engineering, Business Analytics or a related field. • Strong interest in IT Operations, process improvement and digital transformation. • Good analytical and problem-solving skills. • Good command of Excel and PowerPoint; knowledge of Power BI is highly valued. • Good understanding of process mapping, KPIs and data analysis. • Strong organizational and documentation skills with attention to detail. • Ability to work effectively in a cross-functional and multicultural environment. • Fluent professional English & French. What We Offer • A 6-month paid internship in a leading global automotive company. • Hands-on exposure to IT Operations and End User Support transformation projects. • The opportunity to contribute to regional process, governance and performance improvement initiatives. • A multinational, cross-functional environment and a collaborative workplace culture.